Actions

Today

• CEO presentation — speaking script and slide structure (19 Jun 2026)

  You
  Done

This Week

• Get customer team to come to AUH for boarding

  ⚠ 18 Jun
  Done

• Test Salah reaction

  ⚠ 18 Jun
  Done

• OCC airport visit

  ⚠ 19 Jun
  Done

• SHJ Smile (context TBC)

  ⚠ 19 Jun
  Done

• Peak season preparation plans — develop and schedule for every airport

  ⚠ 20 Jun
  Done

• Disruption — learning from others pack

  ⚠ 20 JunAnda
  Done

• Ask Anda to share contract training doc from Adrien

  ⚠ 20 Jun
  Done

• PRM — completely paralysed, follow up and resolve

  ⚠ 23 Jun
  Done

• Ops signal — resolve with Clawdy (flagged 29 Apr)

  ⚠ 23 Jun
  Done

• Check Shijith weekly report — most painful IT issues for airports

  ⚠ 23 Jun
  Done

• Follow the aircraft for damage — establish tracking process

  ⚠ 23 Jun
  Done

• Get Keyur to write up supervision survey results

  ⚠ 23 Jun
  Done

• 13-module leadership training programme launched

  ⚠ 26 Jun
  Done

• Prepare supervisor boarding-understanding questionnaire
  Done

• Prepare supervisor damage questionnaire
  Done

• Run FairInvoice local setup and first test
  Done

• Anil — job (follow up)

  You
  Done

• Green light boarding — implement / investigate

  You
  Done

• Improve check-in visibility

  You
  Done

• Area Manager for MLE (Male) — appoint / review

  You
  Done

• Create Shopify Partner account
  Done

• CEO performance meeting — central team areas of change/focus/success

  You
  Done

This Month

• Daily reporting standard: AM submits, Area Manager owns

  ⚠ 1 Jul
  Done

• Individual development plans (APM and above)

  ⚠ 10 Jul
  Done

• Station start-up checklist — outcome of meeting with Shijith

  ⚠ 21 JulAnda
  Done

Someday

• Structure recommendation — Head of Ops gap, Sharjah oversight, customer focus
  Done

• Individual talent assessments of each manager (Cozmo) — Richard to act on results

  Adrien
  Done

• Present plan on customer uplift

  Anda
  Done

• AOC audit alignment — coordinate audits across AOCs

  Adrien
  Done

• Monthly regional performance report — design and implement
  Done

• Airport feedback — establish process to capture and act on it
  Done

• Fuelling process — identify bottleneck and improve
  Done

• Credit file process for excess baggage — design and implement
  Done

• Buy travel-sized aftershave
  Done

tomorrow

• Accountability framework: KPIs and consequences by role level

  ⚠ 22 Jun
  Done

• Standards checklist published (Supervisor, APM, AM) — agreed by all HOGOs

  ⚠ 22 Jun
  Done

• Ops to Contract Managers transition plan

  ⚠ 22 Jun
  Done

• Customer feedback survey — review it

  ⚠ 22 Jun
  Done

• Get ticket numbers for airport DCS support issues (seat issues)

  ⚠ 22 Jun
  Done

• Monday — Mission Possible email for missing data

  ⚠ 22 JunYou
  Done